In spite of the rather large number of comments I received on my posts about Pure Med Spa, not one of the commenters responded to my request to interview them for an article I am doing on the company. I am posting this in an effort to find people who were harmed by Pure Med Spa, employees who would like to tell their story, or even those who had a great experience. If you would like to speak to me, please comment on this post and I will contact you. If you would like to remain anonymous, that request will be honored.
Thanks much.
Original posts:
check out this blog all about the wrong doings happening at Pure Med Spa/Brite Smile as we speak.
http://www.dealwatchblog.com/post/2009/01/28/Laser-hair-removal-chain-Pure-Med-Spa-files-for-bankruptcy.aspx
Employees haven’t been paid for weeks.
Go get them Lara!!!!
I paid for services that I never received – botox, juvederm and laser hair removal. They had a sale for botox and Juvederm, took my money knowing that they would never get the product. They kept telling me they were “renegotiating their contract with Allergan” and that i was on a waiting list. I called today and the number was disconnected.
I’m trying to get in touch with Sandy, a nurse at the Temecula, CA location. She was fabulous and I’m trying to find out where she’s working now or how to get in touch with her. if you know her, please give her my email tammy@bcramsay.com
I’d be happy to be in any article. thanks,
Hi there,
Thank you for your cite. I’ll be brief. The Chicago office called me the morning of my appt to tell me they are moving into a new office and I need to reschedule. I live 3 1/2 hours away (in Springfield) and had to cancel my round trip Amtrak reservation and hotel for the night. I was NOT reimbursed by hotel and I have a year to use my Amtrak ticket.
I called them to ask for a refund. SNOTTY and hateful. Then I called the 678, GA area code. A Mary Perez talked to me (3 days AFTER my inititial voicemail) and promised to mail me my refund. What’s very interesting is a few days after asking for my refund…my identity was stolen. 6 airline tickets were charged on my visa card on the 21st of April and they flew out that night. I cannot say who did this and am not accusing Pure Med Spa’s employees but I’ll be curious as to getting the results back from the investigation… but it was very very fishy. I got confirmation these pro’s doing this came from Sunnyvale California…
It is May 26 and I still have not received my promised refund from 3 weeks ago. I just put another call into Mary Perez at 678-954-5348 and of course she’s not in today. I left a message and was also told to contact Cory as they transfered me to his “voicemail”. My next step if no return call back today will be a letter of demand of my refund, a letter to BBB, cc-ing Pure Med Spa and any other advice anyone could give me. It’s a $350 refund from Brite Smile d/b/a PMS (pure Med Spa) I suppose.
I would be happy to give an interview, file on a class action or any other type of formal complain deemed necessary.
Thank you for hearing me out.
Michelle
ANYONE out there in the class action lawsuit world—
I bought a huge package from Pure Medspa and on the 3rd treatment they SEVERELY laser burned my face, neck & chest with blisters, deep black crust like scabs etc. I did not go back because I was scared of more scars and perminate damage— I still had to pay the entire contract off & have never received any more treatments because they have said the lasers are too strong for my skin type & living in SoCa my skin is in sun just by walking out side to my car so no more laser treatments for me—-! It took me 2 years to pay off the contract They NEVER FULL FILLED to save my FICO Score… I want to sue for my refund but don’t know how— Any advice or suggestions or lawsuits I can join to get my huge refund would be greatly appreciated—
Would love to join any lawsuit sit for interview, submit burn pictures etc—! I want my 1000’s of dollars back + damages—!
Hi. My name is Savannah and I have been a client of Pure Med Spa for years. Recently they went out of business and Brite Smile Brite Skin acquired the old Pure Med Spa locations. I have been more than happy with every service I have had with Pure and now Brite Smile. I have referred several friends and family members; all of which as been just as happy with their results as I have. Between all of us, we have had Botox, VelaShape, Teeth Whitening, Laser Hair Removal and Restylane. I will continue to refer friends and family, because I am confident that they would be happy as well. It is very unfortunate that some people have been disappointed with their results and/or service. But I can say on behalf of myself and atleast 20 people I have referred to this establishment, we are 120% happy and looking forward to our next appointments.
Thanks so much.
Savannah
I purchased roughly $2000.00 worth of treatments from pure med spa at Valley Fair Mall. The facility closed in Dec. of 2008. I was never informed of the closure and found out one day as I was walking through the mall and saw a different store in its place. After many calls I found out my file was transferred to a storage facility. I have been told that it is on the top of their list to locate my file for the past six months. They can not give me a timeframe of when this may be resolved. I have given up on contacting the corporate office as they have never in anyway helped me….today I was redirected to a full voice mailbox. Only local offices have been somewhat helpful. Regardless I have yet to receive half of my treatments.
Regards,
A very frustrated and out of 1K ex-pure med spa customer
Hello all,
I am an ex-employee of Pure Med Spa. I have been a licensed Esthetician since 2006. I wanted to work at Pure Med to get Medical Spa experience. I can say my experience there as an employee is right up there with the customers. It’s usually not the Estheticians that are the problem, though there are some that should not being doing what they are doing and are rude. Its the money hungry, no conscience managers and sales people that all seem to be in on some sort of ’scheme”. We would constantly be threatened about our sales goals, I would always have clients complain how horrible my boss was to them. And the machines were always breaking!! After the first time I quit, they asked me why I did and I explained. They told me thiings were going to start changing, since they had fired alot of the management. So I go back, and sure enough after trying to stick it out for as long as I could, it was still the same!
They have changed their name so many times, but there as still some of the same people. It was Nuvo, then Lumity, then Pure Med, no Brite Skin Brite smile.
WHAT THE HECK?!!?!?!?
Your completely right in your comments. I perfoemed service on several of the Cynosure Elite laser at various locations and never got paid. This is when the headquarters was in Toronto. All those names you listed are just to throw people of the (legal) scent.
I have stories, as I’m sure you do too, that would make peoples hair curl if they only knew what went on.!
The owner Jeff Nourse is still doing the same things, just under the Britesmile flag.
I have been approached to do business with them and would like to chat with you for a minute. If you have time, please call me at 212-688-2600 x 303.
Thanks,
Dean
I am an ex employee of Brite Smile. I was fired when I wouldn’t let an untested, probably harmful treatment to be performed in my spa location. A week after I was fired, they were performing the treatment, actually the patients were performing the treatments on themselves, and they were being burned. From what i heard, every spa was shut down for about a week to figure out what the hell they were going to do. I worked there for a couple of years and it wasn’t until the company was sold to Pure something or other that things went to hell in a handbasket. Bonuses and commishion were constantly promised and never recieved. Once while I was there, we didn’t get paid on time. I was on the phone to the new CEO, who I believe by now has been removed from his position, and he wanted all of us to wait 4 days or so and wondered why that was a problem for us. They wanted us to sell treatments that we could not perform yet and had no date of when we could expect to start performing them. Like I said, last straw came when the COO came to my spa to “test” a new way to do the teeth whitening that took the dentist out of the equation. Which by the way, is in a VERY gray area of legality. This man, who had NO experience testing something like this, was practicing the new treatment on the back of his hand. Because the back of your hand is very similar to the inside of your mouth. I told him striaght out that I would, under no circumstances, allow that to be performed on my staff or my patients. As long, as I had a dentist, I would perform the traditional treatment as was legal, but would not let the new bullshit happen on my watch. He tried to say that I was quitting so that they wouldn’t have to pay unemployment. But I got him to sign a letter saying that I was being fired. One of my girl friends still works for this company and I can not believe they haven’t gone down yet. I hear from her that they don’t get paid on time quite regularly.
Anyway, I came upon your blog as I was searching for a headquaters phone number to put on new job applications but haven’t been able to find one…hmmmm…..that’s odd now isn’t it?
Thanks, feels good to get that off my chest. Good luck wit whatever you are trying to accomplish
I was burned by a Medspa on my face. I went to several doctors after this happened and multiple doctors told me the Med Spa was at fault and it was medical negligence/malpractice. Does anyone know a lawyer in California that can help me file a suit against this Med Spa? I now have PERMANENT scars on my face. I don’t want this to happen to anyone else! I want the laws changed and Med Spas should be more closely monitored by the Medical Review Board.
Thank you for your courage in speaking out! I simply contacted Brite Smile once to find out whether they offered services in my community, and I found out they don’t… but now, I cannot get them to QUIT CALLING ME! And having read these posts, I am so thankful I haven’t ever used them. Put ‘em out of business and do us ALL a favor!!
You can interview me any time. I am a medical laser service provider who serviced several lasers at various locations and NEVER GOT PAID. More importantly, I spent hours at these places and saw with disgust the daily inner-workings of Pure.
The lies, pressure to sell and bimbo’s that ran the “salons” all made for a surreal scene, almost a carnival house of horrors.
Furthermore, I know what is going on now with this whole BriteSmile take-over and Nourse, the owner/convict.
I purchesed 8 laser hair removal treatments from pure med spa. The day of my last appointment as i was driving down there, the regional manager called me and told me that I had used up all of my eight treatments and i had no more left. I told her that the last time I was there she told me I had one left and she apologized for my misunderstanding. I paid for 8 treatments and received 7. Recently an employee called me and asked me why she hasn’t seen me and I told her what happened and she told me that i had one left but next to it said “unavailable” and she didnt know why the regional manager would do that.
Please contact me with ideas on how to receive a refund of several thousands of dollars that I spent at Brite Smile/Pure Med Spa (post bankruptcy). I purchased 22 sessions of Velashape (now I see from websites that it only takes about 5 sessions), which SHOCKED me several times (at least 6 times) before the technician asked someone out front what to do, and then they changed the head on the machine. I then went in to use the Restylane I had purchased (3 syringes), even though it only took 1 to do the job. The saleswoman upsold me to Perlane, even though she knew I wanted to use it in my frown line between my eyebrows. I have searched the internet, and all the physicians who commented on this procedure said that they would NEVER use Perlane in this location due to the delicate blood vessels. I had a reaction, it became infected, I got a big bruise, ugly blisters and scabs, seepage and now a scar…permanently. The manager said that my money would be refunded, but nothing has happened, and I have been calling every day. The area manager doesn’t call me either, and I think they’re avoiding me!
I just want the money back for the services I never received. It doesn’t look like this company has changed at all. I have tried calling the toll free number as well as the Tukwila, WA location, but I’m still not getting help. The physician who they brought over to look at my infection, was less than honest when he replied that “he would have to see what I looked like before deciding” if he would use erlane in the area between my eyes. The fact is that the dermatologist I’m seeing now said she would never do it, and all the doctors I’ve heard have said they would never use Perlane. If he would have to see it first, why was it okay for a salesperson with no medical experience to tell me it would be better and last longer???
If you have remaining services left on your contract from a Pure Med Spa that closed, you might be able to transfer these services to another location if there is near you. THAT IS if you are willing to risk putting yourself in such DANGER! (Kidding)
I am a RN at Pure Med Spa. The one that I work at is struggling financially- they all are- but we are not a bunch of “bimbos”. We are trained professionals. I am a licensed RN, with Plastic surgical and Esthetics experience. I would never do anything to harm my patients, advise them to purchase anything they don’t need, or anything that would be harmful, nor would I allow them to proceed with a procedure that is unsafe.
It is your job as a consumer to ask questions about the person who is performing treatments on you (their education, training, experience, etc) And to research and ask questions about the treatment to be performed BEFOREHAND. I can educate you, yes. But you should do your homework as well.
As for PURE MED SPA not refunding money for services not provided.. I have not seen that at my Med Spa.
I am sorry for all of you who have had a terrible experience with my company.
I prepaid for half of my treatments, one thousand dollars. I never signed anything. I was never told of the No-Refund Policy. And now I can not have the treatments because of a just diagnosed skin condition. The location I went to to receive my treatments can not help me, and told me to contact corporate. I have been calling corporate multiple times each day since then and no one has called me back. I will be calling them every day till they call me back.
I felt pressured in to buying these services and was not given adequate information after purchasing said services. I feel “duped.”
The ladies who work there are not helpful and do not feel for the customer. I am contacting news stations as I type this to evaluate their business ethics. Pure Med Spa is a scam and NO ONE should use them.
Please read all the reviews and complaints before you ever step near this fraudulent business.
Hello
So it’s really late and after reading California State laws regarding Med Spa I found you!
I AM FURIOUS with Pure med spa after purchasing $1,500 in fillers which was Special sale in 2007 they never had product to inject, then Beverly Center location closed and they shuttle me to Sherman Oaks lost my chart for 3 months.
Finally last week I go in for treatment and my nurse quit
then Michele the new Manager promised she find me a qualified RN. I show up 3 weeks ago and am greeted by this BITCH NADIA
who job is to intimidate into leaving spa, as she claimed my credit was no longer good. BULL
I had injections and had a terrible reaction under my eyes they swelled so bad it has affected my vision!
The next day I called to find Dr SOLOMAN and after 10 locations ( Pure SPA) in California clearly he is a paper only Dr.
I am suppose to see hime in Beverly Hills Bright Smile this week he asked if I massaged area NO the nurse advised
me not to!
I reported them to Medicis FDA Health Dept like to do more
and make them pay for poor business practices
Thanks Jennifer
October 30, 2009
Lara!
Kudos to you for starting this blog….I wish there was a way we could alert EVERYONE in the US and CANADA…Jeff Nourse is a Con artist! He is the worst kind of low life pond scum out there! Everyone is considered a “friend” or “valued employee” until you speak up about the fact that you have bills to pay, and need your paycheck on time, or are worried about purposely misleading customers and patients down the pathway to hell, literally taking their money with promises of not only receiving the product you paid for, but have your treatment performed by a trained professional, under the supervision of a Medical Director!! I am shocked at the so called “Employee” that wrote in to defend the criminal behaviour happening on a daily basis! Yes, as a Consumer it is our responsibility to ask questions….it is the responsibility of PUREMED, BRITESMILE (or whatever name of the moment they are using) to have experienced, informed and knowledgeable, trained staff available to give CORRECT and candid answers to those questions. It makes me sick to think that Jeff Nourse has the gall to continue to scam hard working, trusting clients, out of their money, and knowingly mislead people into believing they are entrusting their health and very livelihood into the hands of often, but not always, barely trained, careless people. Don’t be fooled….you don’t have to be in the ‘Industry’ to know what a criminal Jeff Nourse is, what a scam Pure/BriteSmile Canada is, and always has been! The people that work with him, continue to deflect the criticism and the true, for fear of NEVER getting the pay they deserve. Jeff Nourse does not have a problem spending all his ‘ill gotten gains’ on himself…lavishing in the lap of luxury, fancy cars (that he can’t drive, due to losing his driver’s license for DUI), vacations on his yacht in Florida. Yet he can’t meet his payroll obligations to employees, never mind the Doctors he has begged to work for him, and then subsequently quit because they had consciences and believed in the hypocratic oath they took when they became Physicians and Nurses, but also the hundreds and thousands of dollars he owes both Allergan and Medicis. He can’t get credit, and has resorted to bribeing employees to order product under their personal credit….and surprise, they are left holding the “bill”. This low life should be behind bars….he needs to be exposed for the narcissitic, criminal he really is! PLEASE…..DO NOT BE FOOLED….if not for the sake of your pocketbook then for your health…STAY AWAY FROM BRITESMILE AND PUREMEDSPA IN THE UNITED STATES AND CANADA….JEFF NOURSE IS THE CON BEHIND BOTH SCHEMES.
All this being, I did encounter some amazing staff who tried their best. In all likelihood, they are probably just as frustrated as the majority of the clients.
If you are in the media and truly wish to do an expose on this unethical company and it’s CEO I would love to speak with you personally, with the provision of anonymity.